1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number for bookings
• Participant details for group bookings
• Special requirements, dietary needs, or accessibility requirements
• Payment information (processed securely through third-party providers)
• Feedback and survey responses

2. How We Use Your Information

• To process and confirm your bookings
• To communicate with you about your experience
• To send booking confirmations and reminders
• To improve our services based on your feedback
• To comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• To comply with legal requirements
• With service providers who assist in our operations (email services, payment processors)
• In emergency situations to protect safety

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and secure storage practices.

5. Your Rights

Under New Zealand privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Lodge a complaint with the Privacy Commissioner

6. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and gather anonymous usage statistics. You can disable cookies in your browser settings, though this may affect website functionality.

7. Photography and Media

During experiences, we may take photographs for promotional purposes. If you do not wish to be photographed, please inform your guide. By participating, you consent to the use of images in our marketing materials unless you specifically opt out.

8. Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us at privacy@tikitua.co.nz or through our contact page.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date.